Delivery

When we despatch

Your order will be made once your payment has cleared.  Depending on volume, your order could take up to 2 weeks to be manufactured and prepared for delivery, so your holds should be with you within 3 weeks.  If it will take any longer we will get in touch with an updated estimate of delivery time.

Delivery costs

The following prices are for delivery in the UK.
For orders up to £80, delivery will be £8.
Orders from £80.01 to £150, delivery will be £15.
Orders from £150.01 to £300, delivery will be £20.
Orders from £300.01 to £500, delivery will be £25.
Orders over £500, delivery will be free.

For orders outside the UK there will be an additional delivery charge on top on the UK rates. We will be in touch after you place your order to confirm this.

You will receive an email with a tracking number, once the package has been sent.

Missing parcels

If your parcel goes missing, we’re responsible for making enquiries and claiming for it. Different couriers define a parcel as lost at different times (28 days maximum). Once they do, we’ll then replace the parcel or refund you immediately.

Please contact us by email or phone as soon as your parcel has gone past its delivery time.

Disclaimer

Stonesmith Holds is not responsible for any delays encountered by our courier in adverse weather conditions or for out of area deliveries.

Update on our move…

Stonesmith Holds are now out of our original premises and finalising the details of the new location. As a result of this we have temporarily stopped creating holds to order and have had to halt delivery on holds. If you would like to discuss a future order then please email hello@stonesmithholds.com. Apologies for any inconvenience caused and we hope to be back to normal as soon as we possibly can.

The Stonesmith Team